At Gowisestep.com, we strive to deliver your orders quickly and efficiently. Below, you’ll find all the details about our shipping process, including methods, costs, and estimated delivery times.
1. Shipping Destinations
We offer worldwide shipping to most countries. If your location is not available at checkout, please contact us at support@gowisestep.com.
2. Shipping Methods and Costs
Shipping costs are calculated based on the weight, dimensions of your order, and the shipping destination. Options include:
- Standard Shipping: Affordable option with reasonable delivery times.
- Express Shipping: Faster delivery for an additional fee.
The exact cost of shipping will be displayed during checkout.
3. Order Processing Time
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed the next business day.
4. Estimated Delivery Times
- Standard Shipping: 5–15 business days, depending on your location.
- Express Shipping: 3–7 business days, depending on your location.
Please note that delivery times are estimates and may vary due to customs delays or other unforeseen factors.
5. Customs, Duties, and Taxes
- International orders may be subject to customs duties, taxes, or other fees based on your country’s regulations.
- These charges are the responsibility of the customer and are not included in the shipping fee.
6. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package on the carrier’s website.
7. Shipping Issues
7.1 Delayed Shipments
While we work hard to ensure timely delivery, delays may occur due to shipping carrier issues or customs clearance. If your order is significantly delayed, please contact us for assistance.
7.2 Lost or Stolen Packages
We are not responsible for lost or stolen packages marked as “Delivered” by the carrier. Please check with the carrier and your local delivery service for resolution.
7.3 Damaged Items
If your package arrives damaged, please contact us within 7 days of delivery with photos of the damage for a replacement or refund.